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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

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MAY, 2024

Testimonials

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I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service. I have an older residential model valve that required a new drain assembly.

Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery. Charley went so far as to contact me with installation tips.

I have dealt with many vendors in my career. Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced.

Thank you.

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Team Ohio Pure Water,

Just a quick thank you for your excellent service!

Softener system is of very high quality and was priced competitively, well packaged and expedited as I requested.

It’s clearly apparent that y’all collaborate internally and effectively communicate with your customers.

I was pleasantly surprised to find OPWC tailored installation instructions (perfect) delivered via email unsolicited.

You guys rock!

Regards,

- Marty

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- Henry

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CK,

I want to start by saying I do not do install water softeners, purification or Stenner systems for a living. I’m in the tech industry.

With that being said it was hard to fail after reading the instructions laid out by CK. He was able to walk me through the entire process and let me know what to do and what not to do.

The service provided by Ohio Pure Water was impeccable. You really do not see this level of service anywhere, any more - and it was a pleasant change.

In addition the prices of the products were great and CK was able to work with me to figure out what I needed and what I did not.

- R. Demariano

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Exceptional service and top-notch product!

Charlie very is responsive, knowledgeable, and truly cares about customer satisfaction. So far, our water softener works flawlessly. Combined with a competitive price, Ohio Pure Water offers a fantastic value.

Highly recommend this company for anyone in need of a reliable water softening solution!

- P. Lidome

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Hello,

I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.

It is difficult to find good service in todays business world.

We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated.

Keep up the great work and I wish you the best in the new year.

Best regards,

- P. Terbovich