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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

How Can We Help?

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

More Info...

MAY, 2024

Testimonials

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Charlie –
Attached are pictures of the installed unit. Thank you for all your help!

My experience with Ohio Pure Water was outstanding! Charlie and Jean handled my order professionally and the equipment arrived in great condition in a timely manner. They also followed up with an email containing some helpful additions to the installation manuals.

During the installation, they quickly answered a couple of questions over the phone so the installation went perfectly. Once installed, Charlie called and walked me through the programming and start up. Although I could have used the provided manuals, having someone so familiar with the process made the startup seamless.

Lastly, their knowledge of and experience with water treatment and softening was impressive. I would highly recommend Ohio Pure Water to anyone seeking help with water treatment needs.

Warmest Regards

- M. Orth

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First off I would like to say that your customer service is top notch.

My unit was damaged in shipping. I received a replacement Fleck valve within a few days. I received a call last evening from a very patient individual, Charlie I believe, who walked me through the replacement procedure of my tank and replacement fleck valve onto the new tank. This was at 7pm, long after normal business hours.

The system was replacing a 20 year old unit purchased from you which I had zero issues with until now. The replacement was easy with Charlie coaching me via phone.

If we need another unit because of a home purchase or if we replace this one in 15-20 years, we'll definitely be calling you. We're your customer for life.

Thank you again.

- Michael

Testimonials

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Hi Charlie!

Just want to let you know that your instructions were extremely helpful. It’s almost like you’re here walking me through it lol.

Once again, thank you to you and Jean for your exceptional customer service and personal touch that you add to our customer experience with Ohio Pure. Always a five star experience.

Sincerely

- P. Ballaro

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Ohio Pure Water has been absolutely the best!

From sales, where they answered all of my questions (quite patiently, I might add, as I am a novice when it comes to water softeners), to assistance after I ran into problems (of my own making) during installation.

Charlie Moore actually called me back on his day off to help.

He was so patient, thorough and knowledgeable, and I can’t thank him enough.

Most sincerely,

- Laura

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Team Ohio Pure Water,

Just a quick thank you for your excellent service!

Softener system is of very high quality and was priced competitively, well packaged and expedited as I requested.

It’s clearly apparent that y’all collaborate internally and effectively communicate with your customers.

I was pleasantly surprised to find OPWC tailored installation instructions (perfect) delivered via email unsolicited.

You guys rock!

Regards,

- Marty

Testimonials

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I spoke with Jean today while determining my water softener needs and she was AMAZING. She was friendly, professional, and knowledgeable.

I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.

I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.

- Jennifer D