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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

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JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

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MAY, 2024

Testimonials

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- Henry

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Jean,
Thank you so much for your help. Cleaning the injectors did fix the suction problem. There were quite a bit of black particles in the injector and also the screen inside the injector cover.

I was able to go through an entire regeneration cycle and then adjust the time to fill the brine tank to 13″. (I had to reduce the time by 3 minutes.).

Thanks again, and I will be sure to use Ohio Pure Water Co for future service and parts and will be sure to recommend you to friends and family.

- R. Verhaalen

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Hi Charlie,

I talked to you last week about my fleck 9000 valve continuously running. You recommended rebuilding the upper and lower pistons and seals. You even walked me thru how to take it apart and replace the items.

I ordered the parts and they arrived Friday. I spent 3 hrs this morning taking the valve apart, removing the seals and pistons and then putting the new stuff in. I got it back together and it is working great. No leak, no continuously running. It went thru a cycle and shut off correctly.

I mentioned that a piston was leaking which is why we went this route. Well the upper piston was broke.The white part came off with the module and the rest of it was in the valve with the seals. That could of been the start of my problem.

Last year I had to replace the module because my switches were being crushed. At that time the same piece of the piston came out with the module but I didn’t realize it was broken so I just put it back.

Now the valve looks like it’s operating correctly again.

Thank you so much for taking the time and walking me thru what needed to be done.

This is the 2nd time you helped me. I’m hesitant to do mechanical work because I don’t feel I put things back together correctly.

But you taking the time to walk me thru it gave me the confidence to do it.

Your support does wonders.

Thanks again. It’s the people that make the company.

- Jim

Testimonials

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CK,

I installed the system last weekend and instantly solved the water problem that we had been “dealing with” for several years.

I wanted to let you know that after extensive internet research and quotes from three local water purification companies your service, product & communication were the best.

All of the local companies wanted to sell me a softener, chlorine injection system, air injection, holding tanks or combinations of each. No one even mentioned a Filox system, and quotes ranged from $1800 to $6000.

So, that said, I ended up saving a grand, on the low side, buying from your company & installing myself.

The install took about 3 hours, setting the system up, plumbing the main lines, installing a trap in the main sewer line and plumbing the drain. Fairly simple & only about $170 in parts.

Thanks again and here’s a picture if you’d like to post on your site.

Regards,

- Brian

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Charlie,
Ohio Pure Water’s customer service is prompt via email or phone. CK is very knowledgeable, helpful and patient.

He is willing to talk you through the installation process, but you need to have at least some basic plumbing knowledge (mine is pretty basic, e.g. I know what a copper pipe looks like).

CK set me up with a 48,000 grain unit for $400 LESS than what a local plumber was going to sell me a 32,000 grain unit. The new unit was delivered to the house via a freight truck with a lift gate and was all set up and ready to install.

Would I purchase from Ohio Pure Water again? Yes!

My recommendation is, get your water tested and send the results (water hardness in grains per gallon and total dissolved solids, TDS) to CK and he’ll set you up with the proper softener.

The softener has been working great… my whole family can notice the difference between the new softener compared to the old.

Thanks again...!

- D. Bruns

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Hello,

I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.

It is difficult to find good service in todays business world.

We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated.

Keep up the great work and I wish you the best in the new year.

Best regards,

- P. Terbovich