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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

More Info...

MAY, 2024

Testimonials

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Charlie,

Rod and I can't thank you enough for your help today with our water softener issue. As you instructed, we cleaned out the turbine and reinstalled all the parts and it appears to be running perfectly. We turned on some faucets and the gallon counter is counting down as you said it would.

If you ever need a testimonial from a satisfied customer, do not hesitate to give out our number as we can verify that your customer service is as good after owning the unit for 13 years as it is the day you buy it.

Again, thank you so much.

- Rod and Linda Sturgeon

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I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service. I have an older residential model valve that required a new drain assembly.

Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery. Charley went so far as to contact me with installation tips.

I have dealt with many vendors in my career. Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced.

Thank you.

Testimonials

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Big thanks to Ohio Pure Water Comp. and CK.

Our home was in need of a new water system, when our old system no longer functioned. Contacted OPWC and dealt with their experienced sales person CK. CK listened to our needs and made the necessary recommendations to solve our well water issues.

During installation CK took time to walked us through the entire programming processed, making the process so simple.

We now have a new water system for our home and can’t be happier. Thanks CK.

Regards,

- J. Kramer

Testimonials

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Hi Mr. Moore,

Thanks for all your help to decide which system to be used and typical usage in Thailand.

I am very happy with the water softener system and it works great. My problem with hard water is finally solved . Water hardness went down from 29 gpg to 0 (Zero).

I could not find a reliable company in Thailand and more over they had no idea what they were selling. Regeneration of a water softener with salt, Huh ????, Brine tank ???, automated regeneration ??

When discovering this "no knowledge" in the region I live in Thailand, I found your great website with comprehensive information that made it more clear to me how water softeners work and also how to install. And your pricing is OK!

Again, thanks for all and I will recommend your company when expats are looking for a water softener on the various related websites for expats in Thailand.

I hope you get many more orders from Thailand.

Best regards,

- W. de Viser

Testimonials

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David,

Here is a photo of the installation.

Unfortunately I had to rip out all of the PVC where it came into the garage and replace with CPVC to comply with San Antonio code (never saw the requirement in the plumbing code on the city website).

Thanks for a great system.

I’m trying to get my neighbor and another friend to install a softener now so you might be seeing a couple more orders from San Antonio soon.

Thanks again,

- Sam

Testimonials

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Hi Jean,

I finally got my water softener installed and it works perfectly.

I took a few pictures of the finished installation.

I was able to conceal all of the pipes because we re-piped our entire house because of a leak under our concrete slab.

Thanks for all your help, I could not have done it without you and Charlie Moore.

- Ron M.