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Dear Charlie,

I just wanted to thank you for all your help in getting my water softener back up and running.

In this day and age where customer service is more like customer dis-service, it is refreshing to deal with a company that takes an interest in making sure that the customer is treated well.

Your efforts are recognized, and I am wanted to acknowledge you and your company for your efforts.

Thanks again for all you did.

Best Regards,

- J.P. Fastow

Charlie,

Thanks for the good equipment and advice.

My new water system is in place and functioning well. Even with no chlorine addition the sediment filter is able to remove odors. And the water pressure drop is minimal.

So for the first time in years we can open multiple faucets and still get great water pressure.

My wife says the time to wash clothes has been cut in half!

Kind regards,

- D. Starcevich

First off I would like to say that your customer service is top notch.

My unit was damaged in shipping. I received a replacement Fleck valve within a few days. I received a call last evening from a very patient individual, Charlie I believe, who walked me through the replacement procedure of my tank and replacement fleck valve onto the new tank. This was at 7pm, long after normal business hours.

The system was replacing a 20 year old unit purchased from you which I had zero issues with until now. The replacement was easy with Charlie coaching me via phone.

If we need another unit because of a home purchase or if we replace this one in 15-20 years, we'll definitely be calling you. We're your customer for life.

Thank you again.

- Michael