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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

More Info...

MAY, 2024

Testimonials

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CK,

I want to start by saying I do not do install water softeners, purification or Stenner systems for a living. I’m in the tech industry.

With that being said it was hard to fail after reading the instructions laid out by CK. He was able to walk me through the entire process and let me know what to do and what not to do.

The service provided by Ohio Pure Water was impeccable. You really do not see this level of service anywhere, any more - and it was a pleasant change.

In addition the prices of the products were great and CK was able to work with me to figure out what I needed and what I did not.

- R. Demariano

Testimonials

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First off I would like to say that your customer service is top notch.

My unit was damaged in shipping. I received a replacement Fleck valve within a few days. I received a call last evening from a very patient individual, Charlie I believe, who walked me through the replacement procedure of my tank and replacement fleck valve onto the new tank. This was at 7pm, long after normal business hours.

The system was replacing a 20 year old unit purchased from you which I had zero issues with until now. The replacement was easy with Charlie coaching me via phone.

If we need another unit because of a home purchase or if we replace this one in 15-20 years, we'll definitely be calling you. We're your customer for life.

Thank you again.

- Michael

Testimonials

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Hello,

I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.

It is difficult to find good service in todays business world.

We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated.

Keep up the great work and I wish you the best in the new year.

Best regards,

- P. Terbovich

Testimonials

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Charlie,

Rod and I can't thank you enough for your help today with our water softener issue. As you instructed, we cleaned out the turbine and reinstalled all the parts and it appears to be running perfectly. We turned on some faucets and the gallon counter is counting down as you said it would.

If you ever need a testimonial from a satisfied customer, do not hesitate to give out our number as we can verify that your customer service is as good after owning the unit for 13 years as it is the day you buy it.

Again, thank you so much.

- Rod and Linda Sturgeon

Testimonials

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Thanks for the fast shipment!

I got everything friday afternoon and had it installed saturday afternoon. No problems. I followed the very helpful install instructions from your website.

Here are a couple of pictures (as the install instructions pdf suggests).

I’m not sure if you can tell by the pics but I was replacing an older Fleck 5600 installation that had been put in by a local plumber with plastic pipe and I kind of prefer copper whenever I can.

So, I went copper from the bypass valve to a right angle and then used those ‘sharkbite’ connectors to connect between the copper pipe and the plastic pipe. (besides the fewer copper connections I have to make the less chance of a leak).

Thanks,
Happy Customer…!

- D. Madden

Testimonials

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You are the best Jean!

Thank you for the great service you folks give us. I appreciate you going out of your way to get us what we need.

I honor a business, and employees like yourself, that make those businesses so very successful.

Thank you for keeping us updated on our order.

It is truly a pleasure doing business with you and the company that you represent.

Ohio Water is blessed to have you!

Thank you so much!

- B. Schweigert