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First off I would like to say that your customer service is top notch.

My unit was damaged in shipping. I received a replacement Fleck valve within a few days. I received a call last evening from a very patient individual, Charlie I believe, who walked me through the replacement procedure of my tank and replacement fleck valve onto the new tank. This was at 7pm, long after normal business hours.

The system was replacing a 20 year old unit purchased from you which I had zero issues with until now. The replacement was easy with Charlie coaching me via phone.

If we need another unit because of a home purchase or if we replace this one in 15-20 years, we'll definitely be calling you. We're your customer for life.

Thank you again.

- Michael

I just wanted to take a few minutes to say thank you for your repeated help when I install your water softeners.

After each installation I always call and talk to Charlie to properly program the softener correctly.

Each and every time Charlie walks me through the programming and makes sure I am in good shape before we hang up.

I just installed the fifth softener I have purchased from you and will continue to offer your products.

Once again I just thank you for your help.

- M. Cox