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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

How Can We Help?

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

More Info...

MAY, 2024

Testimonials

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Charlie –
Attached are pictures of the installed unit. Thank you for all your help!

My experience with Ohio Pure Water was outstanding! Charlie and Jean handled my order professionally and the equipment arrived in great condition in a timely manner. They also followed up with an email containing some helpful additions to the installation manuals.

During the installation, they quickly answered a couple of questions over the phone so the installation went perfectly. Once installed, Charlie called and walked me through the programming and start up. Although I could have used the provided manuals, having someone so familiar with the process made the startup seamless.

Lastly, their knowledge of and experience with water treatment and softening was impressive. I would highly recommend Ohio Pure Water to anyone seeking help with water treatment needs.

Warmest Regards

- M. Orth

Testimonials

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Thanks for your help everyone, installation is complete!

I attached a picture as well!

- G. Martin

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Charlie,

Just wanted to say thanks for all of the help.

Your customer service is top notch and your prices are great!

Best regards,

- Jesse

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I spoke with Jean today while determining my water softener needs and she was AMAZING. She was friendly, professional, and knowledgeable.

I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.

I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.

- Jennifer D

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Charlie,

Rod and I can't thank you enough for your help today with our water softener issue. As you instructed, we cleaned out the turbine and reinstalled all the parts and it appears to be running perfectly. We turned on some faucets and the gallon counter is counting down as you said it would.

If you ever need a testimonial from a satisfied customer, do not hesitate to give out our number as we can verify that your customer service is as good after owning the unit for 13 years as it is the day you buy it.

Again, thank you so much.

- Rod and Linda Sturgeon

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Charlie was very nice and patient with helping set up my carbon and water softener.

He was very knowledgeable so if you had any questions, he did not hesitate to answer them.

I highly recommend using Ohiopurewaterco as this is my second purchase with them, and they did not disappoint.

- D. Tran