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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

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MAY, 2024

Testimonials

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Charlie,
I received and installed the new resin and injector valve. Though it has been 10 yrs since I last changed the resin, it was pretty straight forward.

Thank you again for your great customer service all these years, Don’t know what I would do without you.
Have a great day....!

- P. Ku

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Team Ohio Pure Water,

Just a quick thank you for your excellent service!

Softener system is of very high quality and was priced competitively, well packaged and expedited as I requested.

It’s clearly apparent that y’all collaborate internally and effectively communicate with your customers.

I was pleasantly surprised to find OPWC tailored installation instructions (perfect) delivered via email unsolicited.

You guys rock!

Regards,

- Marty

Testimonials

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Charlie,

Thanks so much for helping me with the selection of an iron filter and the installation help.

The system seems to be working well.

- Eric

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CK,

Thanks for the download. I’ve now connected with you, Jean and Dave.

I ordered the softener with Dave on Wednesday and it was on my porch Thursday not too shabby.

All appears in order and plumber will install tomorrow.

I will look forward to recommending Ohio Pure to anyone in need of your products.

The experience, unlike many, was beyond expectations.

Warm regards,

- D. Pierce

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Hello,

I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.

It is difficult to find good service in todays business world.

We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated.

Keep up the great work and I wish you the best in the new year.

Best regards,

- P. Terbovich

Testimonials

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Hello team,
I just wanted to take a minute to let you know how happy we are with our new water softener.

Charlie, you were very helpful on the phone call helping me with the set up and final adjustments. Talked me through everything and took the time to educate me on my system.

Jean, you got me started over the phone on what system I needed according to my water readings. Took my payment and coordinated the delivery, everything was smooth, no surprises.

Both of you are very helpful and knowledgeable and so pleasant to work with.I will recommend any of my family and friends to call you guys for their water system needs for sure.
Thanks so much....!!

- Don